Tips to manage your seller-fulfilled returns

As a seller who fulfills your own orders, understanding how to manage returns is an important part of your selling strategy.

We allow customers to return most items within 30 days of their order’s estimated delivery date, regardless of who fulfilled the order. If you fulfilled the order, the returned item comes back to you.

US sellers are automatically enrolled in our prepaid returns program. This program issues prepaid return labels on your behalf for eligible returns throughAmazon Buy Shipping. We automatically authorize US return requests when they’re covered by ourReturn Policy.

Here are a few key things to know:

• Manage returns:View and process all return requests, issue refunds, communicate with buyers, and track statuses in theManage Seller Fulfilled Returns tool.
• Special returns situations:You may encounter scenarios like receiving incorrect items, handling potentially hazardous materials, or refund disputes. While we recognize that return fraud and buyer abuse can occur, maintaining a professional and empathetic customer response remains important. When addressing complaints, focus on following ourReturn Policywhile documenting any concerns about potential abuse through the appropriate channels. To learn more about this process, visitReimbursement for seller-fulfilled orders.
• Bestpractices:Use protective packaging, offer flexible options likereturnless refunds,analyze returns trends, and train your team on policies.

To learn more, go to theManage seller-fulfilled returnspage.

If you use Fulfillment by Amazon (FBA), we handle returns for you. To learn more about FBA returns, go to ourFBA customer returns policy.