Effective February 16, 2026, the SAFE-T claim filing window for US seller-fulfilled orders will change from 60 days to 30 days. This update aligns with our standard US return period and A-to-z claim appeal window.
SAFE-T claims can help protect you against losses from buyer abuse, in-transit damage, or other issues outside your control. With this change to the filing window, the 30-day window starts from either the return delivery scan at your warehouse or the refund date, whichever comes later. For lost shipments, the window begins from the last scan event.
We recommend that you review any returns or refunds that are older than 30 days you may want to file claims on before February 16. Once the new filing window takes effect, you won’t be able to submit claims for events that occurred more than 30 days ago. This change doesn’t affect any claims that are currently in progress.
For more information, go to Reimbursement for seller-fulfilled orders.
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