We’re always working on new ways to help Delivery Service Partner, Delivery Associates, and Amazon Flex Delivery Partners deliver packages quickly, efficiently, and safely. Learn about some of the new technologies and features that we’re piloting to improve the delivery experience:
- Focusing on safety: We’re rolling out new safety measures to protect Flex delivery partners and enhance customer confidence. This includes providing drivers with light-up dashboard devices and vehicle decals that display the iconic smile logo to clearly identify them as Amazon drivers.
- Streamlining the delivery app experience: We’re using machine learning to reduce driver interactions with the app while delivering packages by 30%.
- Using Artificial intelligence (AI) to validate delivery locations: We compare photos taken by delivery drivers with previous successful deliveries. This helps new drivers find optimal drop-off spots.
- Reminding customers to prepare for driver arrival: We notify customers to secure their pets and provide adequate lighting before delivery drivers arrive, to help reduce delays and enhance safety.
For more information on how we’re innovating for delivery drivers, go to About Amazon.
Explore our innovations for delivery drivers designed to support Amazon Account Management, Seller Central Services, and improved customer experience.
