Your business hour delivery rate is now available on the Eligibilities section of the Account Health dashboard.
Business hour delivery rate measures how often your self-fulfilled orders are delivered to Amazon Business customers during business hours. Maintaining a business hour delivery rate of at least 90% prevents delivery challenges, such as unattended or lost packages and failed delivery attempts, which may reduce the chance of Amazon Business customers buying from you again.
To optimize your business hour delivery rate, follow these steps:
- Go to the Account Health dashboard’s Program Eligibilities page, and download the report.
- Identify the top-performing carriers who have a business hour delivery rate greater than 90%.
- Consider using those carriers for future self-fulfilled Amazon Business orders.
In the US, we recommend using UPS Ground, UPS Ground Saver, and FedEx Ground for reliable business hour delivery rate performance.
For more information about the metric, go to Business hour delivery rate (BHDR).
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