Effective January 26, 2026, the Fulfilled by Merchant (FBM) refund process will be updated to improve your return management experience and give you more time to assess returns.
The processing window for refunds will extend from two business days to four calendar days before Automated Refund triggers. For most return delivery days, you’ll gain additional processing time under this change.
If you don’t process a refund within four calendar days of receiving a returned item, we may issue an automatic refund. In these cases, you won’t be eligible for Seller Assurance for e-Commerce Transactions (SAFE-T) claim reimbursement except for specific situations such as when returned items are lost in transit or delivery confirmation was incorrect through no fault of your own. In these cases, since you did not receive the item for assessment, you can still file a SAFE-T claim for reimbursement.
We recommend that you use the Guided Refund workflow (GRW), which allows you to grade returned items, apply appropriate restocking fees, and upload evidence when items are returned in a different condition than shipped.
To learn how to use the Guided Refund workflow, go to Issue a partial refund.
For more information about SAFE-T claims, go to Reimbursement for seller-fulfilled orders.
The seller-fulfilled refund process update, effective January 26, 2026, will shape Seller Central Services, Account Management, and refund handling.
